Refund Policy
Last updated: 12 September 2026
1. Digital credit purchases
VeroApply sells application-generation credits as digital products. Credits unlock generation of tailored application packages.
2. System failures
If VeroApply consumes a credit but application generation fails because of a platform or system error, that credit is normally restored automatically through the product’s credit restoration mechanism.
3. Duplicate or incorrect charges
If you believe you were charged incorrectly or more than once by Stripe, contact support promptly with your account email and approximate purchase time so we can investigate.
4. Successful credit use
Once a credit has been successfully used to generate an application package, refunds are generally not offered simply because you change your mind, subject always to rights available under applicable law.
5. Unused credits
We do not automatically promise cash refunds for all unused credits. Requests may be reviewed individually where appropriate and subject to applicable consumer law.
6. Service defects and consumer rights
Nothing in this policy excludes legal rights or remedies that cannot be excluded, including rights under the Australian Consumer Law where they apply.
7. Contact
Support: siid123ck@gmail.com